Policies

Policies

Home Bakery

Belia’s Bakes operates as a home bakery under the Texas Cottage Food Law. The products sold from here are made in a home kitchen and are not inspected by the Department of State Health Services or a local health department.

http://texascottagefoodlaw.com/

Delivery and Pickup Policy

Delivery. Delivery is only available for wedding orders or large bakery orders (orders over $250). The fee is $1/mile round trip between the event and the bakery. The distance will be determined by the shortest distance as calculated with Google Maps. There is a minimum delivery fee of $30. We are located inside the loop, Houston, TX. This includes set-up and travel time, and requires a contract. Belia’s Bakes does not offer delivery for small orders at this time. We are not responsible for any damage to the dessert order after setup is complete. You are responsible for providing an appropriate and secure table and environment for the dessert(s).

Pickup. If you or your representative chooses to pick up your dessert(s) and transport it yourself, you assume all liability and responsibility for the condition of the cake once it leaves Belia’s Bakes possession. You should prepare your vehicle so it is clean and free of items that could roll or slide into the cake. We do everything in our power to provide a well-structured cake, but please note that cakes are very fragile and break easily. Drive carefully and slowly.

→ Cake Care Guide 

Outside Warning

Any dessert placed outside during an event has the possibility of melting or deforming due to the heat. We are not liable for a cake once it has been delivered or picked up.

Payment Policy

A non-refundable retainer is required at the time of booking to secure your order and reserve your date. Without the retainer, your date will not be held. Priority will be given to the paying customer. All final payments are due two weeks prior to your event date. If payments are not made by the due date, your order may be cancelled or incur a rush fee.

  • For orders under $250, the deposit is 100 percent.
  • For orders over $250, the deposit is 50 percent.
Cancellation/Reschedule

Cancellation of Order. Refunds of deposits are not provided for any reason. Due to our full schedule, our attention to detail, and the custom nature of items and services, we spend many hours planning and preparing before even beginning on an order. Your reserved date also prevents us from taking other orders to ensure your desserts get the sole focus they deserve. The deposit paid prior to cancellation will be forfeited.

Event Date Change Policy/Rescheduling of Order. With at least a 30 day notice of original order due date, one reschedule of the order is allowed. The rescheduled order shall take place within 60 days of notification. Original security deposit will be applied towards the rescheduled order. Upon signing the contract, Belia’s Bakes, in the event of a date change, will make every effort, to the exclusion of other booked dates, to reschedule the order.

→ COVID19 Policy

Cake Serving Sizes

Custom cakes are designed to serve the number of people you specify. Our cake serving amounts are based on party-sized portions of 1.5 in x 2 in or smaller wedding portions of 1 in x 2 in. If you are serving larger slices of cake and run out, we are not responsible to provide additional cake.  

COVID19 Policy

Please see our new policy and details regarding orders during coronavirus

→ COVID19 Policy

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