Frequently Asked Questions
Where are you located?
Belia’s Bakes operates as a home bakery. We do not have an official business brick and mortar locations. We operate out of a home kitchen located in the Greater Heights/Timbergrove area in Houston, TX
What are your hours?
Since we are a home bakery, we do not carry inventory on hand. All orders are custom made to order and delivery/pickup can be arranged for your convenience at the time of order.
What are your payment methods?
Payment can be made through cash (preferred), venmo , or zelle/Chase Quickpay. We are not accepting credit cards at this time.
What is your cancellation policy?
Please refer to the cancellation section of our policy page.
Do you deliver?
Delivery is only available for wedding orders or large bakery orders (orders over $250).
How far in advance should I place my order?
At least 3-4 weeks is preferable. For weddings, you should plan to order your cake at least 3 months in advance. As a general rule, you can never order too early!
What if I need a cake tomorrow?
Please call and place an order over the phone to guarantee next day or same-day availability. We will always try to accommodate late orders when possible. A rush order fee of 10% of your order will apply.
How should I store my cake?
Cakes iced in buttercream or ganache do not need refrigeration if they are to be served the same day; otherwise, refrigerate and then serve at room temperature. Cakes with cream cheese icing (such as the Red Velvet) must be refrigerated.
Will you mail some cookies to me?
No, as a home bakery, mail order deliveries are not allowed.
What kind of ingredients do you use?
We do our best to order local ingredients whenever possible. We use high-quality natural ingredients and everything in the bakery is made from scratch.
What is your allergy information?
Belia’s is not a nut-free bakery; all of our baked goods are prepared on location. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
Do you have any vegan, gluten-free, and/or dairy free cakes?
A few cakes can be made vegan, gluten-free, and/or dairy-free available by request. Contact us for more information!
Are any of your products sugar-free?
Are you certified kosher?